Last updated: 11-02-2024
At MMG23 Vintage, we are dedicated of providing an excellent shopping experience and take complaints seriously. If you have a complaint, please e-mail us the complaint to MMG23vintage@gmail.com.
On this page you'll find our complaint policy and the steps we take to resolve your issue.
1. Complaints Procedure:
a. Submitting a Complaint:
- Send an e-mail to MMG23vintage@gmail.com with your name, order number (if applicable), and a detailed description of the problem.
b. Acknowledgment of Receipt:
- Once we receive your email, we will send you a confirmation e-mail to indicate that your complaint has been received and is being processed.
c. Investigation of the Complaint:
- Our customer service team will carefully investigate your complaint to determine the cause of the problem.
d. Providing a Resolution:
- We aim to resolve your complaint as quickly as possible. After the investigation, we will contact you to propose a suitable solution. It's important to note that the solution will be individually assessed and may vary depending on the nature of the complaint.
2. Contact Information:
- For all complaints, you can contact us via:
- E-mail: MMG23vintage@gmail.com
We value your feedback and strive to resolve all issues so that you will remain a happy customer of our store.